Introduction

Difficulties can sometimes arise in the relationship between a patient/client and a psychologist, or dissatisfaction may emerge regarding the services or actions of the psychologist. In such situations, open dialogue often helps to clarify misunderstandings and find a solution that works for all parties.

If direct discussion is not possible or does not lead to a resolution, the client or patient can contact the Commission of Psychologists to request a mediation.

In certain cases, dissatisfaction may go beyond a simple disagreement and may concern a possible breach of the code of ethics. If someone believes that a psychologist has violated this code, they can contact the Commission of Psychologists to initiate disciplinary proceedings against the psychologist.

On this page, you will find some brief information over the mediation process and the disciplinary procedure. You will see that these procedures meet different needs and objectives. If you would like more information, please feel free to contact us via our contact form.​

Mediation 

Mediation is a valuable option when a disagreement arises between a psychologist and their client, and both parties are still willing to engage in dialogue to find a mutually satisfactory solution.

In the mediation process, both parties meet around a table to discuss an issue with the assistance of an accredited mediator recognized by the Federal Mediation Commission. The mediator, as a neutral party trained in communication techniques, facilitates exchanges and encourages constructive discussion.

The goal of mediation is to reach a mutual resolution to the issue, rather than to impose a disciplinary sanction. It is an entirely voluntary process that either party can end at any time.

It is important to note that mediation is a paid service, typically shared between the two parties. However, the Commission of Psychologists contributes up to €250 toward the costs.

Disciplinary Procedure

The disciplinary procedure is initiated when a person, usually a client or patient, believes that a psychologist has breached the code of ethics for psychologists. This code has been in force since May 25, 2014, so only violations that occurred after this date are eligible for complaint.

In this process, the complainant’s role is limited. They submit their complaint with all relevant details, and then are generally not involved in the proceedings further. The disciplinary process then continues between the psychologist concerned, their possible representatives, and the disciplinary council in charge of the case.

The main objective of the disciplinary procedure is to report a violation of the code of ethics to prevent the psychologist from repeating it in the future. Thus, this procedure helps to maintain and promote the quality of services provided by psychologists while strengthening public interest protection and public trust in the profession.

It is essential to understand that the disciplinary procedure is not intended to offer compensation or restitution to the complainant. Therefore, the complainant is not informed about the progress or outcome of the procedure.